Delivery is free on all purchases over £50.

Non cage deliveries are by DPD next day.

Orders under £50 are charged at a flat rate £6.99 delivery fee.

Please see below for information specific to the delivery of cages.

Cage Delivery

Medium to small size cages are delivered is by APC Overnight Couriers (https://apc-overnight.com/receiving-a-parcel/tracking).

We aim to dispatch all orders received by 1pm the same day with delivery the following working day. We will provide Pin Point tracking information after dispatch so you can follow your parcels delivery.

Large cages are shipped on pallets. Delivery type (pallet or courier) is displayed for each cage on our website.

Orders placed afer 1pm or at the weekend will be dispatched the following working day. The pallet will then be received by your local delivery depot the following working day and they will contact you to arrange a convenient delivery to the kerbside.

Cage delivery is a 'signed for' service, and cages cannot be left in alternative locations.

Scottish Highlands and other outlying areas may be subject to an additional charge. If you require delivery to these areas (see postcodes) please contact us by email or phone so we can confirm shipping charges and delivery times.

Postcodes which may be affected include:
AB, IV, KW, PA, PH, HS, KA.

We are unable to deliver outside of UK mainland. This includes Northern Ireland, Isle of Man, Channel Islands & Irish Republic.

All orders are delivered during normal working hours. Deliveries cannot be made on Saturday, Sunday or Public Holidays.

A signature is usually required by our carrier before goods are left. If you are not at home a card will be left by the carrier and a second attempt will usually be made the next working day. You must contact the carrier as soon as possible. If you do not make contact within a few days, the carrier may decide to return the goods to us and we will have to charge you for delivery.

Pallet Delivery

Bulky and heavy items are delivered by Pallet Freight.

Please read the following important information regarding your delivery.

Deliveries can only be made to the roadside outside your property.

The boxes can be very heavy. It is essential that you have someone (better 2 people) able to carry bulky, heavy items.

We will ask you to confirm by email that you have checked the size of the cage for the space available, and there will be someone available to receive the cage as described, as returns are very expensivePallet deliveries will be subject to costly redelivery charges, which can be upto £100, should there be nobody in to receive the goods on the agreed scheduled day.

Damaged in transit

Rarely orders do get damaged in transit. If your goods are damaged in any way we will try to replace them as quickly as possible.

IT IS YOUR RESPONSIBILITY TO INSPECT ALL GOODS ON ARRIVAL BEFORE SIGNING FOR THEM. The driver must wait while you check the delivery.

All packages which show ANY SIGN OF DAMAGE MUST BE SIGNED FOR “DAMAGED” or REJECTED.

ANY SIGNED FOR DAMAGES MUST BE REPORTED WITHIN 24 HOURS or your claim may be rejected.

If you sign the proof of delivery as “Received in Good Condition” or “UNCHECKED” or similar and the contents are subsequently found to be damaged, your claim may be rejected

Please check the order for any obvious damage at the time of delivery and then sign for the item or pallet as damaged and inform us immediately. Any missing parts or internal damages are reported with 5 days and we will resolve the issues at the time you raise them.

There may be a surcharge to deliver to some Scottish areas and offshore. We don't currently ship outside the UK.

Returns Policy

IIf you are not satisfied with your purchase, you may return it to us within 14 days for replacement or refund. Returned items must be unused, in saleable condition and with all original packaging intact.

Items that have been partially or fully assembled are deemed used goods and we are therefore not able to offer refunds.

If you are returning the goods because they are faulty, or you have re ceived the wrong item, we will cover the costs to return the item and sending a replacement.

Otherwise you will be responsible for the actual costs of shipping the item(s) to you and returning them to us, which can be very expensive, particularly pallet deliveries which cost around £100 each way.

Cancellation at any time after an order has been dispatched or returned to us due to a failed delivery will also be treated as a return under this policy.

Your statutory rights are not affected.

If wish to return or exchange goods due to damage, we will also require photos of each damaged part, including the outer packaging. Please wrap the package(s) securely as we cannot accept responsibility for any damage during return. We will then advise how to send back to us or arrange collection with our carriers, depending on size of package.

Damaged Items

Please accept our apologies if you have received a damaged item, we do take care to prevent damage of goods in transit. Please contact us at contact@myparrot.co.uk

Please also look at our Damaged in Transit information above.

Please Note: We look at each case individually and sometimes we may need more information, such as pictures, to best assist you with the issue.

For cages, we reserve the right to replace a damaged part, rather than the full item.