Delivery

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Delivery is free on all purchases over £50.

 

Non cage deliveries are by DPD next day. 

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​Orders under £50 are charged at a flat rate £6.99 delivery fee.

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Please see below for information specific to the delivery of cages.

 

Cage Delivery

 

Medium to small size cages are delivered is by APC Overnight Couriers (https://apc-overnight.com/receiving-a-parcel/tracking).

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We aim to dispatch all orders received by 2pm the same day with delivery the following working day.  We will provide Pin Point tracking information after dispatch so you can follow your parcels delivery.

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Large cages are shipped on pallets. Delivery type (pallet or courier) is displayed for each cage on our website.

 

We will dispatch your order the same working day if ordered before 2pm. Orders placed afer 2pm or at the weekend will be dispatched the following working day. The pallet will then be received by your local delivery depot the following working day and they will contact you to arrange a convenient delivery. Please ensure you provide a contact number when chekcing out. 

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​Cage delivery is a 'signed for' service so please make sure someone will there to receive the delivery.

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Please check the order for any obvious damage at the time of delivery and then sign for the item or pallet as damaged and let us know immediately. We ask that any missing parts or internal damages are reported with 5 days and we will resolve the issues at the time you raise them. 

 

There may be a surcharge to deliver to some Scottish areas and offshore. We don't currently ship outside the UK.

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Returns Policy

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If you choose to return your product this must be with 14 days. Products must be in unopened original packaging. Shipping of returns is at the customers expense but we can arrange this for you. Do to insurance, we do not accept self returns. Upon receipt and inspection of your return we will refund your purchase to your original payment account. If you wish to return an item pleae contact us to inform us of your return at contact@myparrot.co.uk

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Damaged Items

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Please accept our apologies if you have received a damaged item, we do take care to prevent damage of goods in transit. Please contact us at contact@myparrot.co.uk

 

Please Note: We look at each case individually and sometimes we may need more information, such as pictures, to best assist you with the issue.

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